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17 May 2022
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Developing non-technical skills for emergency response
Experts from NCEC’s training platform, Hazmat Academy, have found that there is still a lack of focus on developing and practising non-technical skills after reviewing training requirements of more than 800 learners. These abilities can fundamentally affect the management and outcome of an incident.
Non-technical skills can be defined as ‘the cognitive and social skills that complement a workers’ technical skills and, as such, contribute to safe and efficient task performance’.1
During this half-day workshop, Hazmat Academy Manager, Ed Sullivan, will be working with you to develop your non-technical skillset.
The workshop will look at the following skills:
- Situational awareness: Those working in emergency response need to appreciate that everyone perceives information differently based on the context and their own subconscious bias and experiences.
- Communication: Communication is vitally important when responding to incidents. It must be of a suitable style and frequency for each situation.
- Decision making: In a pressured situation, the cognitive capacity of even the most resilient responders can become overloaded and compromised. Applying learned controls and tools is necessary to enable the decision maker to reach a successful outcome to an incident.
- Leadership: When leading a response team, ERs need to reflect on how their leadership style in an emergency is interdependent on their leadership style in a non-emergency situation.
- Stress and pressure: Through self-awareness, training, utilising stress reduction techniques, being physically fit and being able to ask for support, responders can reduce the risk of negative impact from stress.
- Teamwork: Responders must reflect on how they are perceived by and respond to other team members, how they behave within a team and the impact of their behaviour.
Why should you attend this workshop?
If training leads want to reduce the risk of human error and improve the safety of responders, they should integrate non-technical skills into training programmes at the earliest opportunity.
The session will run from 1:30pm to 4pm and lunch will be provided from -1pm. The workshop is limited to 20 delegates and places will be allocated on a first-come, first-served basis. You do not have to be a Hazmat conference attendee to attend this workshop.
1(Flin, O’Connor and Crichton 2008)